Scale you
CS strategy with
proactive systems
Retention That Drives Revenue
Fractional leadership for scaling Customer Success - without adding headcount.
Plug-and-Play Automation
Expansion-First GTM Strategy
Modern CS is a strategic consulting studio for Customer Success, helping B2B SaaS companies retain revenue, scale operations and unlock expansion. Whether you're launching a CS motion or overhauling what’s already in place, we help you build GTM-aligned systems that actually move the needle.
Drive retention and expansion with expert-led CS systems
Rapid Implementation
From discovery to deliver, we move quickly - your renewal window won’t wait.
Founder-Minded Strategy
Purpose-built for early-stage and growth teams - fast, focused CS that drives results.
Custom Playbooks
Beyond templates. We co-build workflows tailored to your goals and tech stack.
Scalable GTM Systems
From first customer to repeatable growth - we build CS to plug into your GTM engine.
Flat-Rate Pricing
No time clocks or hidden scope creep. You’ll know exactly what’s included, always.
Async Collaboration
Designed for busy teams - we work async with shared docs + clear next steps.
From audit to activation - here’s how we create strategic CS services, structured to scale.
-
We start by understanding your revenue model, product motion, and team setup. This ensures everything we build supports both retention and expansion.
-
Together, we co-create the structure: segmentation, lifecycle stages, signal triggers, and best-practice plays - all mapped to outcomes and roles.
-
From automations to CSM enablement, we put your strategy into action. You get execution support, live documentation, and feedback loops to ensure it sticks.
-
As your product, goals, or team shifts, we refine the system. You’ll have access to async support, feedback loops, and advisory touchpoints to keep scaling forward.
Follow:
Book a free 30-min strategy call
Whether you’re building CS from scratch or scaling what works, we help turn retention into revenue with proactive, data-backed systems designed to grow with your business.