Scale you
CS strategy with
proactive systems
Retention That Drives Revenue
Fractional leadership for scaling Customer Success - without adding headcount.
Plug-and-Play Automation
Expansion-First GTM Strategy
Modern CS is a strategic consulting studio for Customer Success, helping B2B SaaS companies retain revenue, scale operations and unlock expansion. Whether you're launching a CS motion or overhauling what’s already in place, we help you build GTM-aligned systems that actually move the needle.
Drive retention and expansion with expert-led CS systems
Rapid Implementation
From discovery to deliver, we move quickly - your renewal window won’t wait.
Founder-Minded Strategy
Purpose-built for early-stage and growth teams - fast, focused CS that drives results.
Custom Playbooks
Beyond templates. We co-build workflows tailored to your goals and tech stack.
Scalable GTM Systems
From first customer to repeatable growth - we build CS to plug into your GTM engine.
Flat-Rate Pricing
No time clocks or hidden scope creep. You’ll know exactly what’s included, always.
Async Collaboration
Designed for busy teams - we work async with shared docs + clear next steps.
From audit to activation - here’s how we create strategic CS services, structured to scale
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We start by understanding your revenue model, product motion, and team setup. This ensures everything we build supports both retention and expansion.
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Together, we co-create the structure: segmentation, lifecycle stages, signal triggers, and best-practice plays - all mapped to outcomes and roles.
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From automations to CSM enablement, we put your strategy into action. You get execution support, live documentation, and feedback loops to ensure it sticks.
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As your product, goals, or team shifts, we refine the system. You’ll have access to async support, feedback loops, and advisory touchpoints to keep scaling forward.
Strategic CS systems, delivered with clear pricing
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Book a free 30-min strategy call
Whether you’re building CS from scratch or scaling what works, we help turn retention into revenue with proactive, data-backed systems designed to grow with your business.